Monday, November 15, 2004

General reflection

For all practical purposes the semester has come to an end for us. I will take the next few paragraphs to reflect upon my experiences with the course. Though I have been teaching this course (MIS 538) now for three years or so (have taught at least six sections of it), each time it has been like new.
Early on I realized that instead of focusing on systems development, which meant application development, the course should focus on a more important aspect of IT, namely process management. I am happy to see that my reading of the cards on this is right on the mark. We see the industry driving towards business process management.
Teaching BPM has been invigorating and difficult. For almost any course we teach in the MIS or MBA program there often is a standard text but not so in BPM. Therein lies a major problem. Articles of interest and value are hard to find, whether they are case studies or research projects.
For the first time in this course I had guest lectures from invited speakers. They came from a varied set of industries. I believe this has been a major success. Sharing real life experiences has tremendous value. Every one of the speakers could add to the collective knowledge of the class.
As I told my class, I like to innovate. I tried something different this time to get students participate more. I do not believe it worked well. Often, I become over ambitious and have to scale down my goals. This semester was no different. I introduced the concept of blogs where the student could reflect upon the proceedings of the class. I had hoped that the blogs would generate an elevated level of enthusiasm and ownership from the students. It did not work the way I had intended. In fact the experience reminded me of the first time I required MBA students to use email (the first batch of module-based MBA, circa mid 90s). Students, like anyone else, are unwilling to change their habit. Creating blogs require that you spend some time reflecting and then writing. The old notion of maintaining a diary is useful here.
I also used a different approach to projects. By deciding to reach out to the Iowa businesses for projects, I had a rich selection of projects. Robin Haberger and Bob Roacher helped out a lot. I may have opened a spigot of interest in these type of projects.

Instead of lengthy term papers, I wanted students to create a knowledge portfolio. The knowledge portfolio would look like a term paper but would be really a hypertext document. In addition I wanted this to be a semester-long effort at compiling relevant resources and weaving these into fine tapestry. But it did not work. Only one person ever got it close to my vision.

Well, that is the end of one semester!

Thursday, November 11, 2004

Broken Process

Here is an example of how a process is broken. Given below is a collection of correspondence between ISU Treasurer (A/R), accounting, and I regarding a question on Ubill. As can be seen from the listing, I wanted to know why I can not see a breakdown of the transactions by the date/time on which it occurred. Instead of responding to the question, the first contact referred me to accounting. Accounting did not answer the question. They gave a breakdown of the transactions. Notice that this information is on their system, which gets uploaded to AccessPlus without the date history! I asked accounting how I can continue to get the history. Notice their reply. It is my responsibility to keep track of their process! Interesting!

-----Begin--------
I can give it to you each month. Better yet, maybe you can keep your cash register receipts for a record.

-----Original Message-----
From: Nilakanta, Sree [LOMIS]
Sent: Thursday, November 11, 2004 12:31 PM
To: Sutton, Dianna D [RES H]
Subject: RE: Billing information
Dianna:

Thank you for the prompt reply.

Will I have to contact you each month to get this type of breakdown? Will AccessPlus data display be modified to reflect this breakdown? If neither option is feasible, how can I still get the breakdown?

BTW, I am still a student of life and learning!

Thanks

Sree

From: Sutton, Dianna D [RES H] [mailto:ddsutton@iastate.edu]
Sent: Thursday, November 11, 2004 12:27 PM
To: Nilakanta, Sree [LOMIS]
Subject: RE: Billing information

All charges are billed at the beginning of a month for all transaction the previous month. Therefore, the $22.24 is the total of all use during the month of October.

Our computer shows the following activity.

October 5 $4.69 at the MU Food Court
October 7 $3.79 at the MU Food Court
October 13 $2.94 at the Business Cafe
October 14 $5.38 at the MU Food Court
October 22 $3.79 at the Business Cafe
October 22 $1.65 at the MU Cafe


To date in November the charges are

November 5 $5.69 at the MU Food Court
November 9 $3.65 at the MU Food Court

These charges and any other use during the month of November will be billed the beginning of December.
Dianna Sutton
Account Specialist
ISU Dining
-----Original Message-----
From: Treasurer/Receivables [RCVBL]
Sent: Thursday, November 11, 2004 12:19 PM
To: Sutton, Dianna D [RES H]
Cc: Nilakanta, Sree [LOMIS]
Subject: FW: Billing information
Dianna,
Could you please assist this student with his dining services inquiry?

Thank you!
-----Original Message-----
From: Nilakanta, Sree [LOMIS]
Sent: Thu 11/11/2004 11:54 AM
To: treasrec@iastate.edu
Cc: Subject: Billing information

On the Current Month Activity, the display of charges on the UBill is quite confusing. All charges are listed under the same date. This does not help in locating or identifying individual transactions. Since I do not ask for a receipt of the transaction from the teller, it is difficult for me to reconcile the transactions. Any information you can provide will be of help. I have copied what I see on the screen.

11-03-2004 Mu Food Court Misc $4.69
11-03-2004 Mu Food Court Misc 5.38
11-03-2004 Business Cafe 10.52
11-03-2004 Mu Cafe 1.65

Total Charges $22.24
Current Balance $22.24
Minimum Payment $0.00

Thanks

Sree Nilakanta
Associate Professor of MIS
Dept. of Logistics, Operations, and MIS
College of BusinessIowa State UniversityAmes, IA 50011
ph: 515-294-8113
fx: 515-294-2534
efax: 240-201-7186
IM: sree_nilakanta@passport.com
Blog: http://radio.weblogs.com/0112415
Feed the hungry today at http://www.thehungersite.com

-----End------

Can you see a broken process here?